More phone.
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Get one of your favorite phones, now with a lower down payment.
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More phone.
Less down payment.
Confirm eligibility, then shop devices and promotions.
Estimated trade-in value
*
Trade-in value
Good condition
Trade-in value
Damaged condition
*This trade-in value is just part of the deal. Keep going through the purchase process to see other promotions that may save you even more. Your trade-in value will be applied as a credit on your bill. Your estimate may vary depending on the device's color and carrier.
Trade-in device
Shop new device
Trade-in eligibility
Sorry, this device isn’t eligible for trade-in. Try using a different device.
Here’s how trade-ins work at T-Mobile
Choose a new device.
Get a trade-in estimate and current promotions when you shop for a new device.
Shop new devices
Choose a new device.
Get your trade-in ready.
Back up your old device's content and then reset it to remove personal data.
How to back up your data
Get your trade-in ready.
Send us your old device.
Ship us your old device or bring it to a store. Once evaluated, we'll credit your bill for the trade-in value.
How to return your device
Send us your old device.
Make it easy: Trade in your phone at a store.
Find a T-Mobile store
Why trade in your phone with T-Mobile ?
Save.
Get a quick trade-in value estimate to see how much trade-in value you’ll get towards a new 5G device.
Save.
Simple.
Ship us your old phone for free or bring it to a
Simple.
Secure.
Even after you do your own master reset, we wipe your old device clean of any and all data again.
Secure.
Sustainable focus.
We are taking ambitious steps to operate more sustainably. Trade-in devices are reused, resold or recycled to ensure unwanted devices and materials are put to good use.
Sustainable focus.
Great phones, cool devices, amazing deals.
Shop for the new phone, connected tablet, or watch you really want and get an amazing deal. Save even more when you trade in your old devices!
See deals
Here’s how you find your model.
- Go toSettings
- SelectGeneral
- SelectAbout
- FindModel Name
- Press and hold tocopy Model Name
How to find your device’s model
- Go to Settings.
- Select About phone.
- Look for Model name.
Finding IMEI in settings.
Watch the video or follow the step by step instructions to find your IMEI number.
Here’s how you find your IMEI number.
- Go toSettings
- SelectGeneral
- SelectAbout
- Scroll to find your IMEI number.
- Press and hold tocopy IMEI number.
Here's how you find your IMEI number.
- Go to Settings
- Select About Phone
- Select Status
- Scroll to find your IMEI number.
- Press and hold to copy IMEI number
How to find your device’s storage size.
Your device’s storage size is measured in GB (Giga Bytes).
- Go toSettings
- SelectGeneral
- SelectAbout
- Scroll to findCapacity
How to find your device’s storage size.
Your device’s storage size is measured in GB (Giga Bytes).
- Go to Settings.
- Select Battery and device care.
- Select About.
- Scroll down to Storage.
Frequently asked trade-in questions.
Who is eligible to trade-in a device?
New or current
Why should I trade in my old device?
Trading in your old device with
The
- Allows you to SAVE on the latest 5G devices and other products
- Is SIMPLE and takes just a few minutes to get a quote
- Is SECURE –
T-Mobile is a trusted partner with stringent data removal processes - Is SUSTAINABLE – We assess every device to determine if we can refurbish, reuse, or recycle it. Our strict recycling processes ensure your device won’t end up in a landfill
How does the T-Mobile trade-in program work?
- Get an estimate for the value of your device using the trade-in value estimator tool.
- Tell us the IMEI, make, model, memory, color & carrier and answer a few device condition questions.
- Based on the device condition, we will give you an estimated trade-in value.
- Next choose a new device to purchase (upgrade or add a new line).
- By trading in an eligible device, you may qualify to unlock even MORE trade-in value with a trade-in promotion.
- You can track the status of your trade-in here.
More topics
How can I return the device I am trading in?
If you started your trade-in with a
1. Return your old device to a
It’s fast & easy! Just stop by a
2. Ship your old device to us:
Once you complete your purchase, we'll ship your new device. You'll also receive a link for a prepaid shipping label to send in your trade-in device. When you ship it, you will be responsible for accurately evaluating and packing the device so that it remains in the same condition (as originally indicated) during shipping.
Get more information on how to return your deviceReturn your trade-in device | T-Mobile Support
How do I check the condition of my device?
It’s easy! You will answer 4 device condition questions to help us determine the estimated trade-in value of your trade-in device:
- Before sending in your phone, you will disable “Find my Phone”
- The front display is not cracked or damaged
- There is no liquid damage or internal moisture
- Your device powers on and stays on
Check out additional tips to ensure you accurately validate the condition of your device.
How is the Trade-in value of my old device calculated?
The value is based on the device's make, model, and condition. If a device shows signs of excessive wear or damage, it may still be accepted with reduced value or may be ineligible for a promotion.
How can I use my trade-in value?
With a trade-in completed in a
- Apply credit towards your total due today (includes accessories, down payment, and taxes)
- Apply credit toward existing Equipment Installment Plan (EIP)
- Apply towards new EIP balance to reduce monthly payment
Any trade-in credit left over will be applied as a one-time bill credit.
With a trade-in completed online, you will receive a one-time bill credit within 2 bill cycles after your device is received and processed at our warehouse.
If I qualify for a device promotion that requires a trade-in, how will I receive my trade-in credits?
- Trading in instantly at a store: Example: If you qualify for an $800 off iPhone promo and your old device has a trade-in value of $225.
- You will receive instant trade-in credit of $225 to use towards in-store purchases (device, accessories, etc.) or a one-time bill credit.
- Remainder of the promotional value $575 ($800 - $225) is applied as recurring bill credits over your 24-month EIP, so you will get a $23.95 bill credit each month for the next 24 months)
- Trading in online: Example: If you qualify for an $800 off iPhone promo and your old device has a trade-in value of $225.
- You will receive a one-time bill credit of $225.
- Remainder of the promotional value $575 ($800 - $225) is applied as recurring bill credits over your 24-month EIP, so you will get a $23.95 bill credit each month for the next 24 months)
How long will it take to receive trade-in credits as part of a promotion?
- You must have an active account and in good standing and allow up to 2 bill cycles to start receiving your recurring trade-in promotion credits.
- If you do not return your trade-in device within 30 days from receiving your new device, you will be un-enrolled from any associated promotions and charged full price for your new device. You will receive reminder notifications in 15 days and again in 30 days from the day your new device was shipped.
After I submit my trade-in request online, what happens next?
- You will get an email or text message with details on how to return your old device.
- Once you complete your purchase, we'll ship your new device. You'll also receive a link for a prepaid shipping label to send in your trade-in device.
- At this point, you still have the choice to return the device to a
T-Mobile retail store or ship us your old device within 30 days of receiving your new device. - Before shipping your device back, you will need to turn off activation locks like Find My iPhone and Google activation locks to avoid processing delays and losing your trade in value.
- Do a final validation that the device you are sending back is the same device you received a trade-in estimate for. If the wrong device is sent back or the condition is different than originally stated, you will be notified of next steps, which may include being un-enrolled in any promotion you may have been eligible for.
- The final step is to perform a master reset of your device to remove your personal information and remove the SIM card and/or any additional memory cards.
T-Mobile also recommends that you document, your IMEI and your RMA # and keep for your records.
I changed my mind. Can I get my old device back?
Device trade-in transactions are final. After you accept the trade-in credit and send us your phone, you cannot get it back.
What if I return my new device but I already traded in my old device for a promotion?
If you return your new device within our return period and you already traded-in your old device for a promotion,
How do I check my device's IMEI?
iOS devices:
- Tap the phone icon app > dial *#06# > the screen will display the IMEI (use IMEI 1 not IMEI 2 if you see both)
- Or tap Settings > General > About (use IMEI 1 not IMEI 2 if you see both)
Android devices:
- Tap the phone icon app > dial *#06# > the screen will display the IMEI (b use IMEI 1 not IMEI 2 if you see both)
- Or tap Settings > About Phone (use IMEI 1 not IMEI 2 if you see both)
Alternatively, if you’re a
- Go to
t-mobile .com and log in - Go to My Line or Other lines and devices
- Click the line you want to see (find the 15-digit IMEI listed under device just above the phone make/model)